Shipping Policy
At Simulator HQ, we strive to process and deliver your orders as quickly and efficiently as possible. The following details our shipping processes, timelines, and policies.
Order Processing Time
Once an order is placed, it will be processed within 1-2 business days, provided the product is in stock. Orders placed after 2 PM or on weekends and holidays will begin processing the next business day. We will notify you via email when your order has been shipped.
For backordered or custom items, estimated shipping times are provided on the product page. Please note that these are estimates and may be subject to changes due to factors beyond our control, such as manufacturing delays, logistics constraints, or issues with our shipping partners.
Order Cancellations
To avoid incurring a 3% processing fee, cancellations must be made within 24 hours of placing an order. If you need to cancel, please contact us as soon as possible at support@simulatorhq.com. Once your order has shipped, you’ll be responsible for both return shipping costs and the 3% processing fee. Cancellations requested after shipping will be handled as standard returns under our 30-day return policy, and any associated shipping and restocking fees will apply.
Shipping Methods and Delivery Times
We offer a variety of shipping options based on the size and weight of your order and your location. Shipping costs are calculated at checkout unless otherwise specified (e.g., free shipping promotions). Delivery timelines typically range from 5 to 10 business days for most standard shipping options within the U.S.
Expedited shipping is available upon request at an additional cost, and delivery timelines vary based on your specific location. Note that certain oversized or heavy items may require freight shipping, which can take longer.
Backordered Items
If an item is backordered, we will notify you and provide an updated estimated shipping date. You may choose to keep your order or cancel it. Please be aware that backordered items cannot be canceled due to shipping delays beyond our control.
Shipping to P.O. Boxes
We do not ship to P.O. boxes due to size limitations on most of our products.
Freight Shipping for Large Orders
Large or heavy products, such as simulator enclosures, are shipped via freight. Freight shipping typically takes longer than standard delivery methods and requires additional handling. You will be contacted by the freight company to schedule a delivery time. Please note that you will be responsible for receiving and inspecting the product upon delivery. See the Receiving and Inspection section for more details.
International Shipping
We currently ship only within the United States.
Receiving and Inspection
Upon receiving your shipment, you must inspect the package for any visible damage before signing for the delivery. If you notice any damage, please note it on the delivery receipt, take photos of the damage, and contact Simulator HQ within 24 hours. Failing to report shipping damage within this time frame may affect your ability to claim a refund or replacement.
Lost or Delayed Shipments
We work closely with our shipping partners to ensure timely deliveries. However, we are not responsible for shipping delays caused by third-party couriers. If your shipment is delayed or lost, we will work with the carrier to resolve the issue. Please allow extra time during holidays or peak seasons for potential shipping delays.
Shipping Fees and Promotions
Shipping fees are calculated at checkout unless otherwise stated. From time to time, we offer free shipping promotions on certain products. These offers are limited to standard ground shipping and may not apply to oversized or heavy items.
Shipping Policy Updates
This shipping policy is subject to change without prior notice. We recommend reviewing this page regularly to stay informed of any updates.
For questions or concerns, please contact us at:
Simulator HQ
Phone: +1 (844) 345-3195
Email: support@simulatorhq.com
YOU AGREE TO THESE TERMS OF USE BY USING THE SITE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.