Privacy Policy

Last Updated: 06/20/2024

At Simulator HQ, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website, www.simulatorhq.com ("the Site"). By using our Site, you consent to the data practices described in this policy. Please take a moment to read through our policy to understand how we handle your personal data. If you do not agree with this policy, please refrain from using our Site.

Information We Collect

We collect both personal and non-personal information from our customers and visitors to improve our services and offer a better user experience.

Personal Information

When you place an order, create an account, sign up for our newsletter, or otherwise teract with our Site, we may collect the following personal information:

Name
Shipping & Billing Address
Email Address
Phone Number
Payment Information (processed through secure third-party services)

We may also collect any other information that you voluntarily provide through our customer service channels or live chat features.

Non-Personal Information

Non-personal information is automatically collected when you interact with our Site, including:

IP address
Browser type
Device type (e.g., desktop, mobile)
Pages visited, time spent on each page
Date and time of access
Referral source (e.g., a link from another website)

This non-personal information helps us analyze trends, track users' movements on the Site, and gather demographic data to improve our services and the functionality of the Site.

How We Use Your Information

We use the information collected from you in the following ways:

Order Processing & Fulfillment

To process and fulfill your orders efficiently, including communication about your order status, delivery updates, and transaction details.

Customer Service

To provide customer support and respond to inquiries or service requests. We may also use your information to notify you about changes to your order, delivery updates, and responses to your inquiries.

Improving the User Experience

We use the collected data to understand how users interact with the Site, helping us improve the overall user experience. Non-personal information helps us refine our Site’s features, user interface, and services.

Marketing & Promotions

We may use your contact details to send you marketing materials, including newsletters, product updates, and promotional offers that may be of interest to you. You may opt-out of receiving these communications at any time by following the "unsubscribe" instructions included in the emails.

Sharing Your Information

We respect your privacy and do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we do share your personal information with trusted third parties that assist us in operating the Site, conducting our business, or servicing you. These third parties agree to keep this information confidential and only use it to provide services on our behalf.

Examples of third parties with whom we may share your data include:

Payment Processors: To handle transaction details securely.
Shipping Partners: To deliver your purchased goods.
Marketing Services: To manage email communications and newsletters.
Analytics Providers: To monitor and analyze the use of the Site.

We may also disclose your personal information if required by law, such as to comply with a legal process or court order, or if we believe disclosure is necessary to protect our rights or the safety of others.

Cookies

Our Site uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files that are stored on your device when you visit a website. These files help us understand how visitors interact with our Site, remember your preferences, and ensure smooth navigation.

Cookies may also help us deliver targeted advertisements or analyze site traffic. You can choose to disable cookies via your browser settings, but please note that this may affect your ability to fully use certain features of the Site.

For more information about the use of cookies on our Site, please refer to our Cookie Policy.

Security of Your Information

We take the security of your personal information seriously and implement reasonable technical and organizational safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction. All sensitive financial information, such as credit card details, is encrypted via Secure Socket Layer (SSL) technology.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee absolute security, but we continuously monitor for potential vulnerabilities to prevent unauthorized access to your information.

Your Rights and Choices

You have the right to:

Access, Correct, or Delete any personal information we hold about you.
Opt-Out of receiving marketing communications from us.
Request Restrictions on certain types of data processing.
Withdraw Consent at any time where we rely on your consent to process your personal data.

If you would like to exercise any of these rights, please contact us at support@simulatorhq.com. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.

Third-Party Links

Our Site may contain links to third-party websites. Please be aware that we are not responsible for the content, privacy policies, or practices of these external websites. We encourage you to review their privacy policies before providing any personal information to these sites.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Once the information is no longer needed, we will delete or anonymize it in accordance with our data retention practices.

Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under the age of 13 has provided us with personal information, we will promptly delete such data from our systems.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data handling practices or applicable laws. When we make updates, we will revise the "Last Updated" date at the bottom of this page. We encourage you to periodically review this Privacy Policy for any changes.

By continuing to use our Site after changes are made, you agree to be bound by the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us using the following details:

Simulator HQ
Email: support@simulatorhq.com
Phone: +1 (844) 345-3195
Address: 548 Market St, PMB 72840, San Francisco, California 94104-5401 US